At Decor Modern Living, we’re committed to delivering premium home decor with exceptional service. Our carefully curated collection of rugs, wall art, and decorative accents is designed to elevate your living space effortlessly. Below you’ll find all the details about our shipping and returns processes to ensure a seamless experience.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two convenient shipping options to meet your needs:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping (Orders $50+):
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Includes basic tracking
Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, with the exception of some Asian countries and remote areas.
International Shipping
For international orders:
- Customers are responsible for any customs fees, taxes, or import duties
- These charges vary by country and are not included in your order total
- Please check with your local customs office for potential fees before ordering
Returns & Exchanges
We want you to love every item from Decor Modern Living. If you’re not completely satisfied, we offer a straightforward return process.
Our Return Policy
- Returns accepted within 15 days of receiving your order
- Items must be unused, in original packaging, and in resalable condition
- All tags and protective coverings must remain attached
- Include a copy of your order confirmation or receipt
Non-Returnable Items
For hygiene and practical reasons, we cannot accept returns on:
- Candles (unless damaged or defective)
- Doormats (unless damaged or defective)
- Wall decals (all sales final due to custom application)
How to Initiate a Return or Exchange
- Contact Us: Email [email protected] within 15 days of receiving your order with:
- Subject line: “Return Request: [Your Order Number]”
- Your order number
- Item(s) you wish to return
- Reason for return
- Whether you prefer refund or exchange
- Wait for Approval: Our team will respond within 2 business days with return instructions and an RMA number
- Package Your Item: Securely repackage with all original materials
- Ship Your Return: Send to: Household Improvement Store Returns
2559 Rosemont Avenue
Los Angeles, CA 90031
USA
Important: Return shipping costs are the customer’s responsibility unless the return is due to our error. For international returns, mark packages as “Returned Goods” to avoid customs charges.
Refund Process
- Refunds processed within 5-7 business days after we receive and inspect your return
- Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping fees are non-refundable unless the return is due to our error
Exchanges
- Replacement items ship after we receive your return
- Price differences will be charged or refunded as needed
Damaged or Defective Items
If your item arrives damaged:
- Contact us within 48 hours of delivery
- Include photos of the damage and packaging
- We’ll arrange free return shipping and expedite your replacement
Need Help?
Our customer service team is happy to assist with any questions about shipping or returns.
Email: [email protected]
Phone: +1 (555) 123-4567
Thank you for choosing Decor Modern Living to enhance your home with our thoughtfully selected decor pieces. We appreciate your trust in us and strive to make every aspect of your experience as refined as our products.