At Decor Modern Living, we take pride in offering premium home decor that transforms your living space. We want you to be completely satisfied with your purchase of our carefully curated rugs, wall art, and decorative accents. If for any reason you’re not delighted with your item, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and in resalable condition
  • All tags and protective coverings must remain attached
  • A copy of your order confirmation or receipt must be included

Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on candles and doormats unless they arrive damaged or defective. All wall decals are final sale due to their custom application nature.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request: [Your Order Number]” and include:
    • Your order number
    • The item(s) you wish to return or exchange
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Wait for Approval: Our team will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Your Item: Securely repackage the item in its original packaging with all protective materials.
  4. Ship Your Return: Send the package to our returns center at:
    Household Improvement Store Returns
    2559 Rosemont Avenue
    Los Angeles, CA 90031
    USA

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Request Template

Subject: Return Request: [Your Order Number]

Email Body:

Dear Decor Modern Living Team,

I would like to initiate a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to Return: [Product Name(s) and SKU if available]
Reason for Return: [Please specify: wrong size, changed mind, defective item, etc.]
Preferred Resolution: [Refund to original payment method / Exchange for (specify replacement item)]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

For exchanges, we will ship your replacement item once the return is received. If the replacement is more expensive, you’ll be charged the difference; if less expensive, we’ll refund the difference.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We’ll arrange for a free return and expedite your replacement

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

For any questions about our returns policy, please contact our customer service team at [email protected] or +1 (555) 123-4567.

We appreciate your trust in Decor Modern Living for your home decor needs and strive to make every aspect of your experience with us as seamless and stylish as our products.